Frequently asked questions


What is Jake?

Easy, healthy and sustainable food. Jake is food that contains everything your body needs to be healthy. Shakes for a complete meal and the Vitaminbar for a small breakfast or healthy snack. Find out more about Jake here .

What is in Jake?

Jake contains every nutrient that your body needs. The vitamins and minerals are the according to the recommendations by the European Food Safety Authority. You can find the nutrition sheets on the get started page.

How do I use Jake?

You can use Jake in any way you like. There are no rules, Jake is not a diet, Jake is food, nothing more, nothing less. Find out more about the product here.

How do I prepare Jake?

Easy. Simply rip open your single meal package, put 400 ml in your shaker, add the powder, shake and enjoy! We provide you with a shaker bottle on your first order for free.

Does it get any easier? Well… yes. The Vitaminbar is ready-to-use. Just open the wrapper and enjoy!

Where is Jake made?

Jake shakes are produced in Germany, the Vitaminbar in the Netherlands. All products are packed in, and shipped from, The Netherlands.

Refer a friend

Who can I refer to Jake?

You can refer any friends that haven’t ordered at Jake before, samples included. Please don’t share your code to the public – codes found on e.g. coupon websites will be blocked by the system.

Where can I find my referral code?

Your referral code is automatically loaded into the pre-baked Twitter-, Facebook-, or email-message. You can also find your referral code in your Jake account, under “referrals”.

How do I spend my Jake credits?

If you’ve earned Jake credits, simply log in to your account before you place your next order. The credits will be automatically applied to any order with an order amount above €50. If your credit exceeds your order amount, your order will be free, and the excess credit will be stored in your account for your next order(s).

What if I have a subscription?

If you have a subscription, your referral credits will be automatically applied to your next renewal. If your credit exceeds the order amount, your order will be free, and the excess credit will be stored in your account for your next renewal(s).

When does my referral credit expire?

The credits never expire. We’re forever grateful for referring your friends to Jake.


Can I eat nothing but Jake?

Jake is food that provides you with all the nutrients that the average human body (covering 95-97% of the population) needs. If you’d like to eat nothing but Jake, that’s an option, but you can definitely eat other foods as well.

Not every single body works like most. Some people are more susceptible to certain nutritional deficiencies, e.g. due to illness. Therefore, it’s always important to listen to your body and act on it. We recommend taking a look at our nutritional information to decide what use of Jake suits your specific needs best. If you are in doubt, e.g. because your medical situation requires a specific diet, always consult your doctor.

Can I combine Jake with other foods?

Yes. Use Jake in any way you like. It is not a program; just easy, healthy and sustainable food. Only about 2%-5% of our customers use Jake 3 meals per day.

Can I lose weight by eating Jake?

Yes. To lose weight, we need to eat fewer calories than our body uses. That can be hard, especially as a lack of nutrients causes an increased appetite. Jake contains all the nutrients you need, including a lot of fibres to keep you full for hours, making it a bit easier.

There’s no need to actively count your calories as your meals are portioned. This helps you to not overeat by accident and you’ll avoid the temptations of grocery stores and the fridge when cooking. Jake Light is best suited for losing weight: it still provides all the nutrients you need, but with fewer calories and fewer carbohydrates. Still tempted to have a snack between meals? The Vitaminbar is your healthy solution.

Is Jake for sportspeople?

Jake is for everyone that can use a healthy and easy meal, that includes sportspeople. It provides every nutrient your body needs, about 40 grams of protein per shake and plenty of fiber to keep you full. If you tend to skip breakfast, miss lunch, or eat unhealthy stuff just to fill up, Jake is for you.

Is Jake vegan/vegetarian?

Yes. Jake is produced without parts of any animal. Jake does not contain any animal-derived ingredients either, Jake is vegan.


How do I choose?

There are two Jake products to choose from: the shakes, which are complete meals, and the Vitaminbar, which is a small meal or snack. The shake comes in three versions, namely Light, Original and Sports. You can find more information about the different products on the shake page and the Vitaminbar page.

What is the shelf life/expiration date?

You can find the shelf life/expiration date printed on the product. All products are marked with either an expiration date (EXP month/year) or manufacturing date (MFG month/year).

We guarantee a shelf life of at least 3 months from the date of purchase.

Once opened, Jake must be consumed within 48 hours. Once prepared, Jake shakes must be kept refrigerated and consumed within 24 hours.

How do I get my free shaker?

We include it with your first order. If you want to add additional shakers, that’s possible of course.

Does Jake affect my stool?

Jake contains plenty of insoluble fiber, so bowel movement should not be affected in the long term. However, as less useless ingredients go in, less useless ingredients come out.

As you have been eating the same food for many years, the change in your diet can cause some temporary changes. Like with any other change of diet, make sure you change gradually. Always listen to how your body reacts.

I have IBS/IBD/Diabetes

Jake has not been clinically tested for these medical conditions. Although we have received promising feedback from our customers, we can only recommend that you ask your doctor to evaluate Jake’s ingredients and nutritional information to determine whether it might be a good fit for your particular needs.


Do you ship to my country?

We do have worldwide delivery. We currently ship to all EU countries, Norway, Switzerland, the US and Canada.

How long does shipping take?

Depending on your country, your order will arrive between 1-3 working days from the day of shipping. You’ll receive a tracking code by email with which you can track the status and whereabouts of your order are at any time.

What are the shipping costs?

Shipping is free, always.

What are the payment options?

Paypal, credit card, bank transfer, iDeal, Bancontact/Mister Cash, EPS, Giropay and SOFORT banking.

Please note that the credit card payment is processed by Paypal. If you wish to pay by credit card, you can simply choose Paypal and pay with credit card. No Paypal account required.

Customs duties and additional fees

For the EU and the US: there are no additional costs.

For Switzerland: Import duties of 0.935 CHF/kg + brokerage fee (min. 21 CHF + 7.7% VAT) may apply. Orders over 200 CHF will be levied with an additional 2.5% Swiss VAT.

For Norway: 15% Norwegian VAT + import duties of 32 NOK/kg + a processing fee of NOK 331 will be levied.

For Canada: 10.5% import duties + brokerage fee (C$10-26) + HST/GST/PST will be levied.

More questions? Our forum has the answers. You can also use our contact page or send us an email at We’re always happy to help!